Shipping policy

Board books and paperback books: All orders are processed within 3 to 4 business days (excluding weekends,  holidays, or when there is shipping delay alert banner at the top of the website) after receiving your order confirmation email. You will receive another notification when your order has shipped and when it is delivered. If there are issues with your delivery, reach out to the carrier (USPS, FED EX, UPS) first before contacting us. You have 30 days from the receipt of the delivery email to report a missing package. Although we expect  to meet delivery expectations, FedEx, USPS, DHL, UPS delivery times are beyond our control and cannot be guaranteed. 

Shipping to an apartment complex of multi-unit building? Please allow 1-2 business days after your package is marked "delivered" by the carrier to show up. Check with neighbors, your office, or surrounding buildings before contacting us or the carrier about a missing package. We have had a lot of these cases reported missing and then it showing up within 1-2 days. 

Domestic Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout when you enter your address. 

Local delivery: Free local delivery is available for orders over $50 within [Amarillo and Canyon TX ]. For orders under $50, we charge $5 for local delivery. Please email for local delivery code (office@pandaspeechtherapy.com)

Deliveries are made from [9-4] on [MON-FRI]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

RETURN TO SENDER: If your packaged is returned to us due to a wrong address entered or unable to deliver, we will automatically refund you minus the cost of shipping (original and additional, if any at the time of the return). We can not re-issue your order, unless you agree to pay the second shipping charge. 

If your package is stolen (verified by a doorbell/security camera, you must have had purchased a mail service that has insurance (media mail does not) in order to report it as stolen and get a replacement. 

International Shipping: We offer international shipping to most areas.  Shipping charges for your order will be calculated and displayed at checkout when you enter your address. We do not set these rates, please do not contact us for discounts. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Panda Speech LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

Apparel, stickers, and mugs: These orders are printed on demand and fulfilled by Printful.  You will receive an order confirmation, shipping confirmation, and updates from the company Printful. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at office@pandaspeechtherapy.com with your name and order number, and we will look into it for you.

If you received the delivery confirmation email and did not receive your package, please contact your local carrier first (UPS, USPS, Fed Ex) before contacting us. You have 30 days to report a missing package. 

Shipping to P.O. boxes: Some carriers have limitations around shipping to P.O. Boxes. Please make sure your PO Box can receive packages before making a purchase. 

We will not accept requests for order issues over 90 days old. 

Refunds, returns, and exchanges: See my refund policy page (click here).